Read our practice policies on these pages.
Practice policies
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential...
Accessibility
Accessibility statement for Tregenna Group Practice Tregenna Group Practice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility...
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
Chaperones
If you anticipate that you may require an examination by the doctor and feel that you would like a chaperone to be present, please make reception aware at the time...
GP2GP
Your GP practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history,...
National data opt-out
Tregenna Group Practice is one of many organisations working in the health and care system to improve care for patients and the public. Whenever you use a health or care...
Suggestions, comments and complaints
Tregenna Group Practice is committed to giving the best possible service and welcomes feedback from patients and visitors. All feedback is taken seriously and used to improve services for patients....
Summary care records
As part of a mandatory, national programme each GP practice will have to make a summary care record for each patient (unless the patient has already opted out).
Zero tolerance
Tregenna Group Practice aims to provide high quality healthcare and we will treat all patients with respect and dignity. Unfortunately, there has been an increase in verbal and physical attacks...
Date published: 7th February, 2024
Date last updated: 2nd March, 2025
