Requesting an appointment

You can request an appointment with a doctor or other healthcare professional online (Monday to Friday).

We will respond to requests within 2 working hours during opening times.

You can also:

  • phone us on 0161 499 3777
  • visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Nurse or healthcare assistant appointments

You can request a routine appointment with a nurse or healthcare assistant up to 2 weeks in advance.

We will respond to requests within 4 working hours during opening times.

You can also:

  • phone us on 0161 499 3777
  • visit the surgery and speak with a receptionist
  • use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

Get medical advice from a doctor or nurse

To ask a non-urgent medical question:

We will respond within 2 working days during opening times.

Cancelling or changing an appointment

To cancel your appointment:

Your appointment

Appointments are booked in 10 minute slots so to enable the surgeries to run efficiently, please arrive on time and notify reception as soon as possible if you will be late or are unable to attend. If you do arrive late it is at the GP’s discretion as to whether you will be seen or asked to re-book another appointment.

Most of the GP appointments are available and pre-bookable up to 6 weeks in advance. There is an early morning surgery on Thursday mornings for workers who are unable to attend daytime appointments.

Unfortunately we cannot guarantee an on the day appointment with the doctor of your choice, so we would recommend pre-booking for review of ongoing problems.

Getting the most out of your appointment

In Great Britain, patients on average have just seven minutes with their GP. The BMA’s doctor patient partnership offers the following advice to help you use this time effectively.

Be prepared

  • Make a list of any questions/problems you wish to discuss before hand
  • Take a pen and paper as you may want to note down important points
  • Wear loose clothing if it’s likely you will need to be examined
  • Be prepared to tell your doctor of any non-prescription medicines or supplements you are taking
  • You can bring someone with you for support

During the appointment

  • Don’t be afraid to ask questions
  • If you don’t understand, ask your doctor to repeat it or write it down
  • If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice
  • Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you

One problem at a time

If you have several problems it is more effective in the long run to concentrate on just one problem during the consultation than to have to rush through a list of problems. Be prepared to make another appointment so that each problem can be given the time it needs to be sorted out.

Be on time

Be on time for your appointment, or inform the surgery as soon as possible, if you wish to cancel your appointment.

Separate appointments

Make a separate appointment for each member of the family.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the surgery before 10am.

The receptionist will ask you for some information about the problem and also for a telephone number so that we can contact you. This is so that the doctors can plan their day and arrange visits in order of priority. If you feel that you require an urgent home visit, please make this clear at the time of telephoning.

Please remember that it takes a doctor much longer to visit a patient at home than to undertake a consultation at the surgery. Only request a home visit when it is absolutely necessary.

Under 14 year olds

Patients under the age of 14 should normally be accompanied by an adult when seeing a doctor or collecting medicines.

If however, a young person strongly wishes to be treated without his/her parent’s involvement, his/her confidentiality will be respected.

Related information

Health A to Z

Sick notes

Surgery clinics

Test results