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Measles Outbreak

Please visit this link for more information: Measles Outbreak

Support this winter

This Winter could be hard for many people- and cost of living worries can have a big impact on health and wellbeing.  

If you are worried about: 

Benefits and rent, debts or bills, food or staying warm, please ring Manchester’s Cost of Living advice line on freephone 0800 023 2692 Monday to Friday, 9am–4.30pm. More information is also available at manchester.gov.uk/coladvice or text: 07860 022876.  

Extra money you may be entitled to:  

Check if you are eligible for Pension Credit by calling charity Independent Age for free on 0800 319 6789 Monday to Friday, 8,30am–5.30pm, or visit www.independentage.org.  

Pension Credit is a very important benefit because it gives access to other benefits, such as social tariffs, the Warm House Discount, cheaper broadband, free TV licences, lower water bills, and now the Winter Fuel Payment. You need to apply for Pension Credit by 21 December. 

Feedback and complaints

We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

Giving feedback

To provide feedback:

Making a complaint

We aim to provide you with the best possible medical service. At times you may feel that we have not achieved this and want to make your feelings known. Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably within writing, as soon as possible after the event and ideally within a few days as this helps us to establish what happened more easily.

The period for making a complaint is normally:

  • 12 months from the date on which the event which is the subject of the complaint occurred
  • 12 months from the date on which the event which is the subject of the complaint comes to the complainant’s notice

If you are a registered patient, you can complain about your own care.

Complaints can be sent in writing to:

Tregenna Group Practice
399 Portway
Wythenshawe
Manchester
M22 0EP

Complaining on behalf of someone else

We keep to the strict rules of medical and personal confidentiality.

If you wish to make a complaint but are not the patient involved, we will require the written consent of the patient. This is to confirm that they are unhappy with their treatment and that we can deal with someone else about it.

Please ask at reception for a complaints form which includes a statement of authority that the patient can sign. Where the patient is incapable of providing consent due to illness or accident, it may still be possible to deal with the complaint. Please provide the precise details of the circumstances which prevent this in your covering letter. Please note that we are unable to discuss any issue relating to someone else without their express permission, which must be in writing, unless the above circumstances apply.

Confidentiality

All complaints must be treated in the strictest confidence.

Where the investigation of the complaint requires consideration of the patient’s medical records, the practice manager must inform the patient or person acting on his or her behalf if the investigation will involve disclosure of information contained in those records to a person other than the practice or an employee of the practice.

The surgery must keep a record of all complaints and copies of all correspondence relating to complaints but such records must be kept separate from the patient’s medical records.

The surgery has an annual review of complaints received within the year and the learning issues or changes to procedures which have arisen are documented.